I've forgotten my password
If you've forgotten your password, you can reset it by accessing the login page and clicking the reset your password link. The email address that you registered with will receive an email with a one-time login link, through which you will be able to reset your password.
I would like to update my details on the site
If you would like to change your email address or edit your current details, navigate to the Profile page and select the Edit Profile button. Here you will be able to make any necessary changes and your personal information will be updated once you click the Save button.
I can't find my certificate
Any certificates that you have earned are stored under My Achievements. To see a full list of achievements, click on View All at the bottom of the My Achievements section of the Homepage.
To download a certificate, click the title of the listed achievement on the Homepage, or click the Download button on the My Achievements page.
How can I change the language of the main site?
You can change the language of the main site by selecting from a list of languages on the Edit Profile. There are nine languages to chose from.
How can I change the language of the Courses?
The courses available to you are dependent on the language and country chosen at registration. If you would like more information, please use the Contact Us form.
The site is compatible with a wide range of browsers.
The following browsers are fully compatible with the site:
- Google Chrome - latest version
- Internet Explorer - latest version
- Mozilla Firefox - latest version
- Safari - latest version
The recommended minimum system specification is as follows:
- Processor: Pentium III or equivalent
- RAM: 256mb
- Screen resolution: 1024x768 minimum
- Optical drive: 8x CDROM
- Graphics card: 16 bit colour
- Input devices: Mouse and keyboard
We recommend accessing the site using a broadband internet connection.