FAQ

I've forgotten my password

If you've forgotten your password, you can reset it by accessing the login page and clicking the reset your password link. The email address that you registered with will receive an email with a one-time login link, through which you will be able to reset your password.

I would like to update my details on the site

If you would like to change your email address or edit your current details, navigate to the Profile page and select the Edit Profile button. Here you will be able to make any necessary changes and your personal information will be updated once you click the Save button.

I can't find my certificate

Any certificates that you have earned are stored under My Achievements. To see a full list of achievements, click on View All at the bottom of the My Achievements section of the Homepage.

To download a certificate, click the title of the listed achievement on the Homepage, or click the Download button on the My Achievements page.

Why is the Pre-Qualification Assessment the only option available to me?

The Pre-Qualification assessment is mandatory for all new users of BritAgent. This short assessment helps us to define where new users should begin in the e-learning process - whether you already have a good knowledge base about Britain, or if you are starting from scratch and should take the Basics course before progressing.

Why are some Courses and Assessments locked?

Courses and assessments that are locked will remain locked until you have completed the necessary courses and assessments to unlock them.

For example, each course is associated with an assessment, an assessment that will not be unlocked until you have completed all lessons in the course. 

Further courses will be unlocked as you successfully pass previous courses and assessments.

How can I change the language of the main site?

You can change the language of the main site by selecting from a list of languages on the Edit Profile.  There are nine languages to chose from.

How can I change the language of the Courses?

The courses available to you are dependent on the language and country chosen at registration. If you would like more information, please use the Contact Us form.

 

Technical Requirements

The site is compatible with a wide range of browsers.

The following browsers are fully compatible with the site:

·         Google Chrome - latest version

·         Internet Explorer - 9, 10, 11

·         Mozilla Firefox - latest version

·         Safari - latest version

The recommended minimum system specification is as follows:

Processor: Pentium III or equivalent

RAM: 256mb

Screen resolution: 1024x768 minimum

Optical drive: 8x CDROM

Graphics card: 16 bit colour

Input devices: Mouse and keyboard

We recommend accessing the site using a broadband internet connection.